Last updated: June 28, 2026
1. Introduction
CCIO LABS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services ("Services").
2. Information We Collect
2.1 Information You Provide
- Account Information: When you register, we collect your email address and any other information you provide.
- Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card or payment method details on our servers.
- Communications: When you contact us via email, we collect the content of your messages and our responses.
2.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our Services, including pages visited, features used, and time spent.
- Device Information: We collect technical information about your device, including browser type, operating system, and IP address.
- Cookies: We use essential cookies to maintain session state and provide core functionality. We do not use tracking cookies for advertising purposes.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Services
- Process transactions and manage your membership
- Communicate with you about your account and our Services
- Respond to your inquiries and provide customer support
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., Stripe for payment processing, Alibaba Cloud for infrastructure).
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request a copy of your data in a portable format
To exercise these rights, please contact us at support@cciolabs.com.
8. Third-Party Services
Our Services may integrate with third-party services (e.g., Stripe, Microsoft Teams). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
9. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page. Your continued use of the Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at support@cciolabs.com.